Returns & Refunds policy

We exercise a very strict quality control process to ensure that our clients receive only the best quality hair. There are no returns or exchanges upon items which have not been returned to our specified returns address (different from our mailing address) and not deemed faulty without assessment. We will not accept any returns or exchanges of any products where the seal holding the hair together has been untied or cut off.

Unauthorized returns will be refused and kept until a returns fee to the original address on the receipt has been paid. Returns for unwanted/ change of preference orders requesting a full/ partial refund back to an original payment method rather than online credit or exchange, such orders will need to be raised within 14 days of receipt and will also be subjected to a payment processing fee of 4% as these fees are also not refunded back to us from the chosen payment processor selected at checkout. Postage fees will also be deducted before a refund is authorized. If, for any reason you are unhappy due to the defect of your product(s) purchased, after assessment we will agree to a full refund or exchange for another product of an equal value.

All returns shipping and handling costs will be at the customer's expense therefore we suggest sending through a courier that provides tracking information and delivery confirmation since we are not responsible for loss or damage of parcels. We must receive the item before an exchange/ refund can be made. In the specific case of items within our Wig Collection and any other items titled 'custom' they will not be accepted for returns or exchanges as they are custom made as stated on each product page. In the specific case of items containing lace i.e. our Wig/Closure/Frontal Collection, they will not be accepted for returns or exchanges if they have been worn, styled, cut (lace or hair), or had products or modifications have been applied to them such as glue, hair products, customization of the hairline or the bleaching of knots. In a case where any of the conditions above are not met, we reserve the right to refuse an exchange.

Custom products and any coloring services are non-refundable. Unauthorized returns will be refused and kept until a returns fee to the original address on the receipt has been paid