Terms and conditions

By accessing this website, you are agreeing to be bound by these Terms and Conditions, all applicable laws and regulations, and agree that you are responsible for compliance with any applicable local laws. If you do not agree with any of these terms, you are prohibited from using or accessing this site. The materials contained in this web site are protected by applicable copyright and trade mark law.

DISCLAIMER

The materials on the quazyhair website are provided "as is". Quazyhair makes no warranties, expressed or implied, and hereby disclaims and negates all other warranties, including without limitation, implied warranties or conditions of merchantability, fitness for a particular purpose, or non-infringement of intellectual property or other violation of rights. Further, Quazyhair does not warrant or make any representations concerning the accuracy, likely results, or reliability of the use of the materials on its Internet website or otherwise relating to such materials or on any sites linked to this site.

Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

TERMS OF SALE

Before placing an order, it is important and the responsibility of the customer to read through our terms and conditions. Once an order has been placed, we will assume that you fully accept our terms and conditions regarding the sale of standard or customised items and that all sales are final. Customised/ Custom made items are made specifically for you and these items cannot be modified further nor cancelled or exchanged once processing has begun. If for any reason we accept a cancellation, this will be at our discretion and a cancellation fee of up to 25% of the sale will be applied, depending on the type of item.

We are not responsible for any fees (custom fees or taxes) associated with your shipment upon delivery. Customers are also advised to take necessary precautions whilst entering personal and delivery details. We will not be held liable for any incorrect delivery details or shipment addresses, as once orders are sent out there is nothing we can do about any corrections. If in any case an order has been shipped to an incorrect delivery address, the customer will be held accountable for re-delivery charges.

Though we aim to maintain a high level of customer satisfaction across all our services; because we rely on a third party to deliver our goods, inevitably there may be delays in postage. In these events we will do our very best to keep you informed and get your order delivered as quickly as possible

By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.

You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).

You must not transmit any worms or viruses or any code of a destructive nature.

A breach or violation of any of the Terms will result in an immediate termination of your Services.

Your use of the Website

By using our website, and placing an order on our website you are implicitly accepting our Terms and Conditions, and agree to be bound by our Returns Policy and Shipping Policy. You also confirm that all information and details provided by you to us (including on registration) are true, accurate and up to date in all respects and at all times.

You agree that in using the Website you will not:

(i) use the Website in any way that causes, or is likely to cause the site or access to the site to be interrupted, damaged, or impaired in any way

(ii) use the Website for any purpose that could damage the name of quazyhair or any goodwill attached to the Website

(iii) use the Website for criminal, fraudulent, or illegal activity or in any manner which would cause harm or distress to any third party;

(iv) access or attempt to access the accounts of other users or attempt to penetrate the Website security measures; nor

(v) use the Website for any purpose other than your personal use.

We reserve the right to suspend, restrict or terminate your access to the Website at any time without notice if we have reasonable grounds to believe that you have breached any of these restrictions or if we suspect fraudulent account activity or behavior. This shall not limit our right to take any other action against you that we consider appropriate

Delivery

The delivery options we offer within the UK for non-customised items are as follows:

Royal Mail Special Delivery Guaranteed™ - This service is better recommended as it guarantees next day delivery before 1pm (from the date we dispatch). This service also provides full online tracking meaning customers are able to see exactly when and where your order was posted, all the locations in between (whilst in Royal Mail's transit), and also delivery confirmation once signed for by the recipient. Royal Mail's Special Delivery received will also cover the sender/ recipient compensation cover up to 500 GBP in the event of loss or damage to your parcel which is ideal for valuable items.

Delivery times concerning custom orders will be applicable per product and will be stated per product page. Your chosen shipment label will be used to ship customised products irrespective of time frames to allow your chosen cover value.

DISCLAIMER * this services are subject to availability of the item

The delivery options we offer for non-customized international orders are as follows:

Express International Shipping (7-14 working days) - Here we will use direct couriers to deliver international goods within one to seven days of placing your order. Depending on your country of origin, our main couriers include UPS, FedEx, DPD, TNT and DHL. Relevant tracking information will be emailed to the recipient once the courier has been booked, giving you a one to two day window to expect your order.

 

Standard International Shipping (7-15 working days) - With this service, all international orders will be placed with Royal Mail's International Tracked & Signed™ service which will also offer full end-to-end tracking, signature on delivery and an online delivery confirmation.

 

Delivery times concerning customized items will be applicable per product and will be stated per product page. Your chosen shipment label will be used to ship customized products irrespective of time frames to allow your chosen cover value.

 

PAYMENT METHODS

 

We accept:

 

Ø - Credit / Debit Cards

 

Ø -Mastercard - PAYPAL

 

Ø Apple pay

 

Ø Google pay

 

Ø Discover

 

Ø American Express

 

We do not condone nor accept any type of fraudulent behaviour.

 

Please ensure your billing address is the same as your shipping address. If this is not the case, your item will be placed on hold whilst a member of our team contacts you to discuss matters further. You may be requested to provide supporting evidence and will need to explain why the billing and shipping address if different. To avoid this, please ensure your billing and shipping address match.

 

We are not responsible for your card issuer or bank charging you as a result of our processing of your credit/debit card payment by your order.

 

Cancellation, returns, and refunds Please refer to our Returns Policy

 

Disputes, Claims, and Chargebacks

 

Our Legal obligations and our Limitation on Liability:

 

We accept liability for death or personal injury caused by our negligence or that of our employees and agents. We do not seek to exclude liability for fraudulent misrepresentation by us or our employees or agents.

 

You have certain rights under the law. These include that any products supplied by us will be of satisfactory quality and fit for their intended purpose, based on the description provided on our website. Nothing in these Terms is intended to affect these statutory rights. For more information about Your statutory rights contact Your local Citizens Advice Bureau or Trading Standards Office.

 

If we breach these Terms we shall only be liable for losses which are a reasonably foreseeable consequence of such a breach, up to a maximum of the purchase price of your order. Losses are foreseeable where they could be contemplated by you and us at the time of entering into this agreement.

 

Information provided about the products is intended to be used for educational or informational purposes only. The statements and products are not intended to diagnose, treat, cure or prevent any condition or disease. Please consult with your own doctor or health care practitioner regarding the suggestions and recommendations made on the Website.

 

With current technology, it is not possible to develop and operate computer programs (software) and data processing systems (hardware) entirely without error, or to rule out any unpredictable events in connection with the internet. We provide no guarantee for the constant and uninterrupted availability of the Website.

 

We are not responsible for:

 

losses not caused by our breach;

 

indirect losses which are a side-effect of the main loss or damage and which are not reasonably foreseeable by you and us at the time of entering into this agreement, for example, loss of profits or loss of opportunity;

 

Failure to provide the Website or to meet any of our obligations under this Agreement where such failure is due to Events Beyond Our Control.

 

“Events Beyond Our Control” means any cause beyond our reasonable control which prevents us from providing the Website or fulfilling any of our other obligations under this agreement and includes but is not limited to fire, flood, storm, riot, civil disturbance, war, nuclear accident, terrorist activity and acts of God.

 

Copyright and Other Intellectual Property Rights

Your use of the Website grants no rights to you concerning copyright, design rights, trademarks, or other of our intellectual property rights (or the intellectual property rights of third parties). We provide the Website to you solely for your personal, non-commercial use. You may electronically copy and print only those areas of the Website which are required in the process of using the Website as a shopping resource. The content of the Website may not be used for any other purpose without our express written permission.

General

We will do our best to resolve any disputes over these Terms. If you wish to take court proceedings against us you must do so within the United Kingdom. Relevant United Kingdom law will apply.

If any of these Terms are found to be invalid by any court or regulator, the other Terms shall continue to apply.

 

Please let us know if you have any questions